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Account and data: sign-in, export and deletion

Switch on two-factor sign-in, change your password, manage your workspaces, export all data, end the service and have your data deleted.

User account and workspaces

Your sign-in – e-mail address, password and two-factor sign-in – is your User account. It holds up to two workspaces: Write invoices and API. Each workspace has its own company data, its own plan, its own billing and its own invoices.

At the top right you switch between your workspaces. There you also find User account and, while a workspace is missing, the button to add it. When you add one, we copy the company data from your other workspace; you check them and choose Create workspace. The bank account is copied only after your password. The check of your company starts anew in the new workspace.

Two-factor sign-in

  1. At the top right, open User account.
  2. Under Two-factor login, choose Set up an authenticator app.
  3. Scan the QR code with an authenticator app on your phone.
  4. Enter the code the app shows and choose Confirm.
  5. Keep the ten recovery codes apart from your phone, for example in a password manager.

From then on the app asks for your password and a code before security-relevant changes, such as the bank account.

Change your password

Under User account, choose Change password. Your other sign-ins end afterwards. Log out everywhere ends every sign-in on every device.

Export your data

Download full export downloads a ZIP file with every issued and received invoice, unchanged, and your data as JSON.

Contract

Under User account → Contract you see when you accepted the terms and the data processing agreement, with links to the texts and the privacy policy.

End the service and delete your data

Cancel a paid plan under Plan and billing, see Plans and billing. App Free then applies again, and your account stays.

To end a workspace entirely, choose Close workspace under Your data. The workspace is then read-only: you can read and export; your other workspace keeps working. Before we delete all data, including the invoice archive, we tell you by e-mail. Download the full export first; you then keep the records the law requires yourself. Once every workspace is closed, you can also delete your user account under User account, see User account and workspaces.

Any questions?

Write to us at support@fakturnaut.com.