Cancel or correct an issued invoice

An issued invoice cannot be changed. This is how you cancel it with a cancellation invoice or correct it.

Why an issued invoice cannot be changed

An issued invoice is a record for your bookkeeping and for the tax office. It must stay as your customer received it. That is why issued invoices can be neither edited nor deleted. A mistake is put right with a new document that refers to the original invoice.

Cancellation invoice (Stornorechnung)

A cancellation invoice cancels the invoice in full.

1. Open the invoice and choose More … and then Cancel ….
2. Enter a Reason, for example "Wrong service period". It appears on the cancellation invoice.
3. If you like, choose Then create a corrected invoice as a draft.
4. Choose Issue cancellation invoice.

The cancellation invoice gets its own number from your number series. The original invoice stays unchanged and is shown as cancelled. If the customer has already paid, the app shows a credit balance.

Corrective invoice

A corrective invoice changes single details, for example a price.

1. Open the invoice and choose More … and then Create corrective invoice.
2. A draft is created with the original lines and a reference to the invoice. Adjust it.
3. Issue the draft with Issue.

With App Free

App Free does not keep invoices, so cancelling and correcting with one click start with App Plus. With App Free, write the correction as a new invoice and name the original invoice's number in it.

Copy

With App Plus and App Europe, Copy as new invoice creates a new draft with the customer and the lines, for example for an invoice that is the same every month. Nothing is issued until you choose Issue in the draft.