User account and workspaces

With one sign-in you use both the API and the app: your user account has up to two workspaces with separate billing.

What belongs where?

Your User account is your sign-in: e-mail address, password, two-factor sign-in, your sessions and the contract texts you accepted. It holds up to two workspaces, one of each kind:

• Write invoices: write invoices in the app, under /app.
• API: create invoices from your software through the API, in the developer portal under /portal.

Each workspace has its own company data, its own plan, its own billing with its own invoices from us, its own sellers and their verification, its own invoices, received documents and archive. API keys and webhooks exist only in the API workspace.

Switch between workspaces

1. Open the menu with your company's name at the top right.
2. Choose the workspace. It opens like a new page; you stay signed in.

The same menu has User account and Log out. Signing out ends access to both workspaces.

Add a workspace

1. Open the menu at the top right and choose the button to add the missing workspace.
2. Check the company data we copy from your other workspace: name, address, VAT ID and tax number. We copy the bank account only after your password.
3. Choose Create workspace.

A Write invoices workspace starts on App Free. An API workspace starts with the free trial if your user account and your company have not used it yet. Your company's verification starts anew in the new workspace.

Billing per workspace

Each workspace has its own plan. Changing or cancelling a plan affects only that workspace, and you get separate invoices from us for each. Notices about plan and payment name the workspace they are about. More under Plans and billing.

Close a workspace

1. Open Your data in the workspace.
2. Choose Close workspace and confirm with Close for good and your password.

A paid plan runs until the end of its billing period and ends then; without a paid plan the workspace becomes read-only at once. Your other workspace keeps working unchanged. We end a contract plan for you; write to us. A workspace on a Shopify plan ends when you remove the Fakturnaut app from your shop. You can still download the full export; before we delete the data we tell you by e-mail. To reopen a closed workspace, write to us.

Delete the user account

You can delete the user account once every workspace is closed. Download the full export in each workspace under Your data first: after deleting, you can no longer sign in.

1. Open User account.
2. Under Delete user account choose Delete user account and confirm with Delete for good and your password.

The API keys of your workspaces are then revoked too. Before we delete the data, we send you the date by e-mail. If you deleted by mistake or still need the export, reply to one of our e-mails from your sign-in address before then; once we have confirmed in a second way that the request comes from you, we stop the deletion. You can sign up with the same e-mail address again only once the deletion is done.