App plans and billing

What the app plans include, how to change or cancel them and what happens when a payment fails.

The plans

All prices net, plus VAT.

You always start with App Free. The binding prices are in the price list.

Order or change a plan

1. Open Plan and billing.
2. Choose the billing term with Monthly or Yearly: 2 months free.
3. Choose the plan and confirm the order. You set up the payment with our payment provider Stripe, by SEPA direct debit or card.

A change to a higher plan applies at once. A change to a lower plan applies at the end of the month on monthly billing and at the end of the term on yearly billing. A plan change keeps the billing term.

Switch the billing term

1. Open Plan and billing.
2. Choose Switch to yearly billing or Switch to monthly billing and confirm with Switch billing.

You can switch from monthly to yearly at any time: yearly billing starts on the first of the next month with a new term of 12 months, charged at its start. You still pay the current month monthly. If an invoice is overdue or a design-partner plan runs on the first, billing stays monthly.

You switch from yearly to monthly at the end of the term: the paid term runs until then, after that you pay monthly. A lower plan you chose for the same time applies then too.

Until the switch applies, you can undo it with Withdraw the switch. If your plan is cancelled, withdraw the cancellation first.

Cancel

1. Open Plan and billing.
2. Choose Cancel plan and confirm.

Monthly plans end at the end of the month, yearly plans at the end of the term. Until then you can take the cancellation back with Withdraw cancellation. Afterwards App Free applies again: your account stays, the invoices kept so far stay available, and you keep writing invoices within App Free's allowance.

Payment failed

If Stripe could not collect the amount, the page Plan and billing shows a note with a date. Before then, check your payment method under Manage payment method and invoices. After that date you cannot issue invoices until the payment has arrived. Your existing invoices stay available.

Billing e-mails

Each workspace has its own plan and its own billing. Notices about the plan, payments and usage go to the e-mail address of the workspace's invoice address and to the sign-in address of the person who owns the workspace (see User account); if both are the same, the e-mail comes once. Each e-mail names the workspace it is about and leads to its Plan and billing page.

Usage

The page shows how many invoices you issued this month and how many customers, items and drafts are saved, each with its limit. Your invoices from Fakturnaut are there too.